What hours can I call for Customer Service?

Our phone lines are open from 8am to 5pm Eastern Time Monday thru Friday. 859-340-4729

Can I text for Customer Service?

Yes, you can text us at  859-340-4729  We respond to text from 8am to 5pm Eastern time Monday thru Friday. If you text us during off hours, we will get back to you the next business day.

How can I contact Egunco by Email?

sales@egunco.com  For all questions regarding sales and issues with your order.

ffl@egunco.com  For all FFL documentation and firearm transfer related issues.

What is an FFL?

A "FFL" is a Federal Firearm License. FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores. However, there are also many individuals that hold an FFL. All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm (via ATF form 4473 and associated background check) to the individual.

Should I contact the FFL I want my firearm transferred to?

Yes, it is a good idea to contact the FFL you want your firearm transferred to. Mainly to ensure they will accept the transfer. Some FFL’s do not accept transfers so it is a good idea to contact them ahead of buying a firearm from Egunco. Contacting the FFL you want to transfer to can avoid delays and shipping problems. We continually work to remove FFL’s from our data base that will not accept transfers.

What is the average FFL transfer fee?

Although the transfer fee varies widely among FFL holders nationwide, the average fee tends to be around $25 to $35. For their exact transfer fee, please contact your chosen FFL directly.

Can you ship my firearm direct to me at my home or office?

No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder. The only exceptions are some black powder firearms, and then only to approved states.

I just received my new gun. It looks used, as if it's been fired, what's up?

Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as "NIB (new in box) as received from the manufacturer or distributor and include new manufacturer’s warranty....no exceptions. Any used, factory refurbished, refurbished pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website.

Do you offer Military, First Responder or Police discounts?

No, our prices are already so low we do not offer any additional discounts.

What forms of payment do you accept?

We accept the following payment types:

• Cash (in store only please do not send cash in the mail) 


• US Postal Money Orders or Certified Bank Check (we do not accept personal checks) 


• ACH Bank Draft also known as E-Check 
• Visa, Mastercard, American Express & Discover

Where do I send U.S. Postal Money Order or Certified Bank Check payment to?

Egunco LLC

1350 Main Street

Paris, Ky 40361

Please reference your order number on your check or money order.

What is Cash Discount Price vs. Retail Price?

Cash Discount Price – All non-credit card forms of payments.Cash Discount Policy

Retail Price – All orders placed with credit or debit cards. We add 3% to the total order amount for all debit and credit card charges.

Do you charge sales tax for the state I live in?

The following state we currently collect sales tax for are:

• Florida
• Georgia
• Kentucky
• Louisiana

Because we have reached the threshold for these states, by law we must charge sales tax. This list of states may change at any time without notice if thresholds are reached in additional states. Each state sets their own limits before online retailers must charge sales tax.

What are your hours of operation?

We are open Monday thru Friday from 8am to 5pm Eastern Time. We are closed Saturday and Sunday.

Do you accept gun trades or buy used guns?

No, we do not buy used guns or accept trades.

Is the picture of the item I order exact?

In most cases yes, however manufactures make changes to their products and do not always publish the latest pictures of their products. We do our best to correct and update pictures. If you are unsure about an item, please call us we are happy to answer any questions about a product we have in stock at our warehouse.

There is a problem with one of my items, what is your return policy?

Our return policy allows for item returns and your choice of a full refund or replacement item. However, we do have a couple of requirements for processing a return.

• 1. Firearms - It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer. If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available. If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration.
• 2. Accessories - ALL accessories found to be defective immediately upon receipt, must be returned to Egunco LLC in KY for refund or replacement. Please contact us and we will immediately arrange for a prepaid return label to be emailed to you for the return of the defective item at our expense. Some accessories are shipped factory direct. If you take it upon yourself to return items to the factory, it is very possible that we will not receive credit for those items and therefore will not be able to issue you credit/replacement.